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Department of Interdisciplinary Studies

BSHS/Health Care Management

IDST5650 - Quality Management in Health Care

Course Description

This course presents an overview of quality management in healthcare including factors leading to inferior quality improvements. Information technology, dashboards, scorecards, and other tools that measure effectiveness of medical care and patient experiences will be discussed.

Credits/Modes of Instruction

Credits: 3

3 credits/online

Prerequisites

Should be taken concurrently or after IDST 4115

Course Goals and Outcomes:

Goals

To introduce basic concepts and tools managers and leaders use to successfully operate in various healthcare settings that ensure quality care.

Outcomes

1. Describe the role and competencies of the manager in the provision of care

2. Outline steps to build an effective quality management program

3. Outline the major components of data collection as they relate to health care quality

4. Summarize the statistical tools used in quality management and their applicability in health care

5. Identify techniques for measuring and improving patient experiences

6. Delineate the difference between and use of quality dashboards and scorecards

7. Explain steps to reducing medical errors and maximizing patient safety

8. Evaluate and summarize techniques for implementing health care quality improvement.